How fast do you deliver?
We can usually deliver same day or next day as long as we're not fully booked - either way, we're fast! Best to book in advance where possible though, as our hot tubs are in demand and we can get booked up fast.
I want to book one of your Platinum or Diamond tubs, I know they can't be broken down so I need good access. What are the access requirements?
Ideally you need to measure your gate and the width of access down the side of your home. If you can walk freely down the side of your house with one of your arms outstretched to the side with no overhanging objects, no tight turns or steps, then you'll almost certainly be able to get one in. Measure the narrowest part of your gate, if it's 80cm or more, you should get one in.
Access requirements for Platinum or Diamond hot tubs:
I only have limited access can I still have a hot tub?
If you're looking for our high end luxury tubs, you'll need good access. We only offer high quality, rigid tubs with proper fixed seating. Feel free to call our friendly team to discuss your access and we'll help make sure we can get it in before we take your booking.
Do the hot tubs come with a cover?
Yes. Every hot tub comes with a thermal cover to retain the heat when you're not using it. Also helping reduce your electricity costs.
Do I have to be in when the hot tub is delivered?
Yes. We will need to show you how to use the hot tub and show you what chemicals to add. It's all really easy but you will need to be there.
Can I put the hot tub anywhere?
We can put the hot tubs on patio, decking, grass or gravel as long as it's relatively level and flat.
Who fills the hot tub?
We fill the tub using your water supply, with your hose. If you don't have one, let us know when you call and we'll do our best to accomodate you.
How long does it take to set up and fill?
Setting up usually takes about 15 minutes and filling usually takes 1-2 hours depending on your water pressure and the size of tub you go for.
Can I hot fill the tub?
No. It will break the unit if water hotter than 40 degrees goes through them.
How long does it take to heat the hot tub?
It depends on the outside temperature but it usually takes 12-14 hours (in cold weather please allow 24). But we will aim to deliver the tub in plenty of time so that when your weekend starts, the tub is lovely and warm.
What do you need from me?
You will need a large, level, flat area at least 6.5 foot by 6.5 foot. You will need a working hosepipe connected to the mains too. If you have an extension lead that may help (if not, don't worry, we bring them!), we supply weatherproof boxes too that the extension lead sits in to keep it safe from rain at no extra cost.
What are your payment methods?
Most of our customers pay cash on delivery but we take VISA, MASTERCARD and other mainstream credit and debit cards if you prefer. We accept cheques but these must be cleared in advance of your hire so please send full payment at least a week before your hire.
How much is the deposit?
£50 Deposit. Paid by cash, card or Paypal to secure your booking - we accept all major credit and debit cards including Visa and Mastercard. This is fully refundable as long as no damage has been made to the hot tub (please see terms and conditions). Deposits are only refundable 10 days or more before your hire period starts.
How many people can I fit in the hot tubs?
4 to 7 adults comfortably depending on the tub - even more little people! :)
Do I need to add chemicals to the hot tub?
We will add the chemicals (chlorine etc) to get you started. Then, each day, you simply test the water and add the chemicals that we explain in full when we deliver the tub. It's really easy and we'll leave you with full instructions. If you get stuck, we're only a phone call away.
Do I need to add any water?
No. Once the tub is filled, it will be good for the duration. In the rare circumstance that you lose a lot of water because of splashing, you may need to top up, but it's unlikely.
Are the hot tub electrics safe?
Our tubs electrics are safe and checked/replaced regularly. We provide a Residual Current Device (RCD) breaker as standard to keep you safe.
Obviously electrical items should be kept away from water just as you would if you were in a bath, so no hair dryers or anything silly.
Can hot tubs be hired during winter months?
Yes. They are great in summer because of the sun on your face but we think they are even BETTER in winter! Because when it's cold outside but you're toasty and warm inside the hot tub, there's no better feeling! We've even been in hot tubs when it has snowed and wow, what an experience! The colder it is outside, the more you appreciate being able to all warm and relaxed. We hire our hot tubs all year round.
Can I use a hot tub if I'm not in full health or have heart problems?
We recommend you only use our tubs if you're healthy and fit. Please talk to a doctor if unsure.
Are you insured?
Yes. We are covered with £1 million public liability insurance by Leisureinsure LLP.
Do we need to empty or clean the tub before you collect it?
No. We will drain the hot tub using a submersible pump into a nearby drain and then clean the hot tub before packing it away. This should take around 30-45 minutes.
How clean are the hot tubs?
We clean the hot tubs TWICE between each customer using specialist chemicals/wipes that deep clean and sanitize the hot tubs. Your health and safety is our number 1 priority. First we clean the tub AFTER the customer uses it when we are taking it away, then we deep clean the tub when we get back to the depot. Upon request we are more than happy to do a third clean upon delivery in front of the customer prior to filling it up, just ask! Don't worry, we won't be offended, we want you to be happy. Also, every use we sanitize or replace the FILTER. These filters are meant to last 3-4 months and retail at £45 each, but when it needs a new filter, we use a new filter, no skimping! And don't worry no extra charge is made for the filter, we bare the cost.
So, 2-3 cleans with special anti-bacterial chemicals designed for the job, a freshly sanitized filter AND the fact that each customer is supplied with Chlorine etc means that our hot tubs are as clean as new, each and every hire.
How much does it cost in electricity to run?
It depends on how
much you pay for your electric, how hot you have your spa etc. But a rough estimate going on what the experts say is about 60 pence per day after the initial heat up. For your hire period, you're probably looking at less than a cup of coffee.
How much does it cost to fill with water?
People falsely assume it costs a lot to fill a tub. In fact, it costs significantly less than the price of a 4 pack of bottled water.
Can I put anything in the hot tub like soap or bubble bath?
No. Please don't add anything to the water other than the chemicals provided. Otherwise it may damage the hot tub or mess up your water and is against our terms and conditions.
How much water is in the tub?
800 litres in our Platinum tub. 950-1000 litres in our Diamond tub.
Can I move the hot tub once it has been delivered?
Once setup, the tub must stay in this position for the duration of the hire.
Do I need to shower before getting in the hot tub?
Yes. This will ensure an enjoyable, safe and healthy experience for all.
If we love our hot tub, can we buy it?
Yes. You'd be surprised how many people do decide to buy the hot tub at the end of their hire period, because they just don't want to give it back! Give us a call for the absolute best prices on NEW and EX-HIRE hot tubs.
Ready to book, want to know prices or have a question? Call us now or text us on 07989 113431